[GabrielT]

Resolutions of a sort

After spending the day e mailing back and forth with Brian Nish at TreeLineUSA about the PowerCrafter situation, he offered to have me send the hand piece back to him and he would personally take it over to the factory and have it repaired. The man went out of his way to help me. I didn't even buy it from him.

He also said the following in one of his E mails

"We have heard horror stories about Powercrafter customer service so we deal with the owner of the company and not Jerry "


Well, it appears that Brian, still trying to resolve an issue that he should have never been involved in but still trying to fix the problem, forwarded some of my E mails to him to Jerry or someone at PowerCrafter and Jerry got them.


I guess Jerry did not like them too much as he just called me at home this evening, 9:30 PM, screaming and shouting and called me a liar and then hung up.


The two e mails to him today asking if he had sent my new turbine have gone unaswered however.


Kudos to Brain at TreelineUSA for going above and beyond the call of duty.


PowerCrafter on the other hand, calling me at home to tell me I am a liar and then hanging up, really shows the kind of company they are,


I guess this means I wont be getting my Turbine LOL



GT

[fishcarver2004]

Originally Posted by dchilders

Stacey,

Just viewed your website. WOW !!!! You are very talented. I'm extremely pleased to know you use a Powercrafter to do that quality of work.

I may lean on you for expertise in the future, since I'm basically a beginner in wood carving.

Again, your work is very, very good.

David

thanks david, email anytime. just got the new brass turbine put in mine today
took them about an hour then i was on my way. the new turbine is a little heaver then the old style but cuts tons better!!!
i have a new door in the carvers gallery also, alot of it is done with my powercrafter
Stacey

[Bob Qualls]

Try the turbine from GRS. They advertise in the Woodcarving Illustrated Magazine.

[bulldog]

I'm really taken back that a company would treat a customer in this manner. I would be livid if some one from the company called me at home at 9:30 PM ( outside of normal business hours ) was rude, and then hung up on me. Perhaps we need a " Wall of Shame " for posters to put thier opinions of the companies that they have delt with. It might save the rest of us a lot of grief.
KEEP BARKIN

[GabrielT]

just got the new brass turbine put in mine today
took them about an hour then i was on my way.

Remove the cap nut on the end of the Power Crafter.

Save the Wavy Washer

Grasp collet with small pliers and pull out

Insert new turbine

Replace wavey washer

Screw cap back on

Add three or four drops of oil

Turn on compressor and hold fingers over air exhaust at top of tool to force oil into the lower bearing.

Done

Total time, 5 minutes or less.

The tool is a good tool. The company that services it may be fine to deal with if you have the luxury of stopping by in person.

Those of us who have to use their "customer service" however, are pretty much sunk.

GT

[Everyday]

I own a Tubo Carver, which is like the Powercrafter. Its a tool like any other tool. It has its place. I like to use it when I am working on the details, but the problem is the compressor's noise. I have to figure out how to put the compressor outside my work area.