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  #1  
Old 12-06-2011, 01:16 PM
Member
  
Join Date: Aug 2011
Posts: 1
Unhappy bad service
i order 3 books from fox chapel on 11/25/2010 and received them as yet ( 12/06/2010 ). very slow service and have no way to track the shipment. the only tracking number i was given is 0. never will order from these people again. has anyone else had trouble with there order. timwil
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  #2  
Old 12-06-2011, 01:46 PM
BobD's Avatar
Technical Editor
  
Join Date: Aug 2004
Location: Lebanon, Pa
Posts: 4,190
Default Re: bad service
Hi Tim,
I'd check in with our customer service department at 1-800-457-9112 or customerservice@foxchapelpublishing.com. The folks in Customer Service would be glad to help.

This sounds like there was some sort of computer glitch in your order...But the customer service people will make it right, I'm sure!!!

Best Regards,
Bob Duncan
Technical Editor
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  #3  
Old 12-06-2011, 06:42 PM
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Join Date: Jan 2006
Location: Hickory, N C
Posts: 1,354
Default Re: bad service
Nope, never has any problems with Fox Chapel. They always seem to be willing to help in any way they are able to.
__________________
What is your life, without your dreams!
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  #4  
Old 12-06-2011, 07:38 PM
Gulf Coast Handyman's Avatar
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Join Date: Oct 2007
Location: Wesley Chapel Fl.
Posts: 9,714
Default Re: bad service
Yep, good folks! Things happen, but they will make it right!

Dave
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  #5  
Old 12-07-2011, 04:28 AM
gtech's Avatar
Senior Member
  
Join Date: Jul 2009
Location: Quebec, Canada
Posts: 1,294
Default Re: bad service
Indeed, things can happen, as with any other company, but bad service? No.
Good communication? Absolutely!

Gilles
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  #6  
Old 12-07-2011, 12:23 PM
Hi_Ho_Sliver's Avatar
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Join Date: Dec 1969
Location: Arizona
Posts: 11,128
Default Re: bad service
This timwil has one (1) and its to badmouth WCI.....methinks this is a "bah humbug" spammer
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  #7  
Old 12-07-2011, 12:52 PM
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Join Date: May 2009
Location: Morrisonville, N.Y. ,near N.Y.,Vt., Quebec border area
Posts: 391
Default Re: bad service
Hi Ho to that. Metoo thinks the same whey!
Carve On,
Kadiddle
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  #8  
Old 12-07-2011, 02:04 PM
Senior Member
  
Join Date: Feb 2007
Posts: 739
Default Re: bad service
yeah never a problem, maybe timmee would get better service if he contacted them rather than posting here. scatches head....
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  #9  
Old 12-07-2011, 02:40 PM
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Join Date: Sep 2011
Posts: 122
Default Re: bad service
The order info is consistant with my order, but I don't think the shipping time is by any means excessive. No idea why folks get so bent out of shape over these things.

My expectations were met and I am very very happy to have received my books, especially at the discounted price for 3 of them.
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  #10  
Old 12-07-2011, 03:31 PM
BobD's Avatar
Technical Editor
  
Join Date: Aug 2004
Location: Lebanon, Pa
Posts: 4,190
Default Re: bad service
I don't have a problem with people asking about their shipment. We'd all like to get our items as fast as possible. I did see that the order was on "Black Friday," and I know we were hammered with internet orders (our office was closed). That's why I suggested contacting the customer service folks. They're the ones who can confirm the order was placed properly and let you know the status.

Best Regards,
Bob Duncan
Technical Editor
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