blade fixing

Anda G · #1 12-29-2007, 02:03 PM

I bought a set of miniature Ramelson palm tools recently. The blades with the curved ends, the U tools, are not even. They look like they were bitten off by tiny little mice. The V tool has one corner rounded off.

They don't cut well at all. I am comparing them to my Little Shavers beginner set.

I am going to send them to get fixed at Little Shavers when they get back from their holiday. I think it will be a good deal since I bought them elsewhere.

I wonder if it is normal to get tools in that condition.

What do y'all think?

Andagail

Eddy Smiles · #2 12-29-2007, 04:17 PM

Ramelson tools usually come pretty darn close to carving ready. We've had similiar posts concerning other manufactures. If you in fact bought a set new and right from the factory it might be a set that slipped by quality control. I'm sure that Rick would appreciate the work but before you ship them off you might try contacting Ramelson UJRamelson1937@verizon.net and let them know what your problem is. They might even send you another set in exchange.

Anda G · #3 12-29-2007, 06:40 PM

You know, I never even thought of that.

I will do that. Only 3 of the tools are uneven.

Thanks!
Andagail

Mark N. Akers · #4 12-29-2007, 07:03 PM

I have purchased some Ramelsons seconds that come in that condition,but they should be identified as a second and not a flawless tool.They are generally quite a bit cheaper then their normal tools.

Anda G · #5 12-30-2007, 05:44 PM

I wonder if mine are seconds. They were not sold as seconds. I am past my 30 days to return these to the place I bought them. I did not get these directly from the factory.

I think I will send them on to Little Shavers and take this as a learning experience.

Thanks for all the great information.

Andagail

Eddy Smiles · #6 12-30-2007, 09:44 PM

Andagail.... I'd still contact Ramelson. Nothing ventured, nothing gained! A manufacturer can tell on examination whether they've been used or whether the problem is manufacturing!

Anda G · #7 12-31-2007, 09:50 AM

Thanks, I will email them and see.
Andagail

Ok, I emailed them...

Hi_Ho_Sliver · #8 12-31-2007, 11:43 AM

Ramelson's are very good at customer service, any problemI have had, they take care of right away...I had a v tool that was not right ...they sent me a new one!

Anda G · #9 12-31-2007, 01:32 PM

That really gets my hopes up. I am chomping at the bit already, thanks to the holidays. I sent a picture showing a close-up of the three blades.

icon.

Andagail

Anda G · #10 12-31-2007, 05:37 PM

WOO HOO!

They replied and said that they would send replacement tools! You guys are the best!

Andagail